Returns and Complaints Policy

Health from Nature Online
Effective Date: 06.01.2025

We at Health from Nature Online are committed to ensuring your satisfaction with every purchase. Please review our returns and complaints policy below.

Returns Policy

1.1 Eligibility for Returns

• Products must be returned within 30 days of the purchase date.

• Only unused, unopened, and undamaged items in their original packaging are eligible for returns.

• For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they are defective or damaged upon delivery.

1.2 Non-Returnable Items

• Gift cards, promotional items, and clearance products are non-returnable.

1.3 Return Process

• Contact us at info@healthfromnature.online to initiate the return process.

• Provide your order number, proof of purchase, and reason for return.

• Returns should be shipped to the address provided by our customer service team.

1.4 Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.

• We recommend using a trackable shipping method.

1.5 Refunds

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

• Refunds will be issued to the original payment method.